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The IUP Journal of Knowledge Management

Jul'15
Focus

Knowledge can be identified, created, stored, shared, transferred and used. It can be treated as property and in many cases rights may be imposed on such property.

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Taking ‘Stock’ of Knowledge: An Inquiry into the Market to Book Value Puzzle – A Study on Indian Electronics Industry
Knowledge Acquisition Techniques Selection: A Comparative Study
Measuring Corporate Reputation in B2B Markets: The Corporate Personality Adapted Scale
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Taking ‘Stock’ of Knowledge: An Inquiry into the Market to Book Value Puzzle – A Study on Indian Electronics Industry

--N Sivakoumar and R Kasilingam

The manufacturing sector, being the cradle of innovation and technological change, has always occupied an extraordinary position in the minds of economic policy makers. A majority of the innovations are first introduced and commercialized only in this sector, thus making it the main engine of technological change and economic growth. Globally, electronics industry is one of the high technology, knowledgeintensive industries. It has the potential to convert other industries also into knowledge-intensive. Since it is one of the high technology, knowledge-intensive industries, the study has chosen to take ‘stock’ of its knowledge. Though the ultimate objective of this study is to value the intellectual assets of Indian electronics industry, before embarking on the process of valuation, this paper attempts to ascertain whether intangibles are really capital assets and inquire into the market to book value puzzle. Since there is little consensus on this issue among the accounting profession, an opinion was elicited from the Chartered Accountants of India on the appropriate rates of amortization for treating the ‘expenses’ related to intangibles as ‘investments’. The empirical results convincingly prove that the intangibles have the potential to become capital assets

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Knowledge Acquisition Techniques Selection: A Comparative Study

--Peyman Akhavan and Maryam Dehghani

The need to assess and compare Knowledge Acquisition (KA) techniques has always been considered for more productivity in KA sessions and developing expert systems. This paper aims at investigating real case studies to identify circumstances wherein KA techniques have achieved better results. In this paper, a qualitative research method has been used for data collection in the field of KA. Therefore “grounded theory” research approach has been selected for collecting data from real case studies. A conceptual model is developed by analyzing the collected data from the case studies. In this conceptual model, case studies are classified into three groups: critical issues, pure science and services. The results show that in most of the studies, contrived techniques are found to be better than natural techniques, although the use of natural techniques such as interviews is more common. This study is probably the first one to provide an integration of case studies that can be a road map for interested people to KA, especially on comparing the techniques.

Measuring Corporate Reputation in B2B Markets: The Corporate Personality Adapted Scale

--Nuno Sequeira, Rui Vinhas da Silva, Madalena Ramos
and Sharifah Faridah Syed Alwi

In Business to Business (B2B) markets, a wrong decision when it comes to the choice of a business partner may harm the company’s ability to survive and thrive into the future. This paper intends to assess corporate reputation both from the perspective of internal and external stakeholders. This is attempted by drawing from the work of Davies et al. (2001) and their development of a corporate personality scale with the purpose of measuring reputation. Davies’ scale has over the years been frequently used in B2C contexts and it has therefore become necessary to adapt it to a B2B setting, a clear objective of the current research. The aim of the research was to ascertain the viability of adding a new dimension to the aforementioned corporate character, also called the corporate personality scale, initially conceived and applied in B2C contexts for the purpose of measuring reputation in B2B markets. It aims to do so by proposing a new dimension, “Commitment” to the current framework, which has been proven to be statistically robust, reliable and an important predictor of stakeholder satisfaction.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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